Our Equal Employment Opportunity, Discrimination and Harassment Policy outlines the types of behaviour which are not acceptable within our workplace. If you are aware of an act, omission, situation or decision that you think is discriminatory or amounts to harassment contrary to the Company’s policy statements you may register a complaint with the manager responsible for the facility at which you believe the discrimination or harassment occurred, or the Managing Director.

The Complaint Handling Procedure is:

• Confidential: Only the people directly involved in making or investigating a complaint will have access to information about the complaint, except as is necessary to properly investigate the claim. The identity of the complainant will not be revealed without the prior consent of the complainant.
• Impartial: No assumptions will be made, and no action will be taken, until all relevant information has been collected and considered. The person against whom the complaint has been made will be afforded procedural fairness and the opportunity to be heard.
• Without Repercussions: No action will be taken against anyone for making a complaint or helping someone to make a complaint. Management will take all necessary steps to ensure that no victimisation occurs against anyone who makes a complaint.
• Timely: All complaints will be dealt with as quickly as possible.

The Company recognises that there are situations where you may not want to make your complaint to the manager responsible for the relevant facility. If that is the case, you may make your complaint to the Managing Director. Irrespective of who you make your complaint to, the complaint will be investigated by the responsible manager, in consultation with the Managing Director (unless of course the complaint relates to the responsible manager).

If a complaint is substantiated, you will be consulted in relation to a range of outcomes including:

• A written apology
• A disciplinary warning to the perpetrator
• Counselling
• Disciplinary action directed at the perpetrator, up to and including dismissal.

If the complaint cannot be substantiated (eg for want of proof) further training may be undertaken at the relevant facility for all staff.

The Company is an equal opportunity employer and will not tolerate unlawful discrimination or harassment in the workplace. You are encouraged to make complaints regarding conduct against the Company’s policies in relation to discrimination and harassment.